Curious on Mystery Shopping?

Mystery Shopping is the only tool that measure how companies really takes care of their customers. The most important thing that’s decides if the customer will return to a company or not, is how the service was. We will happily talk to your company about how you can use Mystery Shopping to measure your business. E-mail us to info@betterbusiness.se and we’ll set up a meeting.

About Suberb Service
and the power of Facebook.

Recently I read on market.se, the history about Mary Moss at McDonald’s in Chandler. Mary Moss gives so good service that one of her clients has created a page on Face book for her. There, her fans celebrate her as a heroe, as she has the power to encourage her customers and make them happy. Mary works for the drive through section at McDonald’s- I don’t think people expect more than fast service, they get surprised when I give them a more personal treatment. Sometimes, a smile and a compliment is enough to make the customer’s day, says Mary Moss.

Read more about how your company can reward co-workers giving
Suberb Service

Planning a conference?

We are looking for companies going on a conference to Umeå (day conference), Stockholm and Göteborg (conference with one night stay). The purpose is for the participants to evaluate a certain conference centre in different criteria. The conference group shall be a group of 10 people. For the trouble, your company will have the conference for free (for 10 people) including food and beverage. For more information, please contact Project Manager Jennie Fast, jennie@betterbusiness.se

Team Better Business

Anna Gozzi (Anna Timbäck)
Anna Timbäck, Project Manager at our international department, got married the 18th of July with Joakim and has now changed family name to Gozzi. Anna has been working for the company for 2,5 years. Previous, Anna has been working 8 years within the general dealer sector. Anna has also a diploma in project management and an IPMA-certificate in the field project management.

Anna remembers a suberb service occasion
I returned a merchandise to a big furniture company. At the same time, I mentioned for the salesman that I was disappointed with a cupboard I returned a merchandise to a big furniture company. At the same time, I mentioned for the salesman that I was disappointed with a cupboard already rigged that I had bought at the same furniture company. The salesman surprised me by saying that it was OK to return already rigged goods, but that they had to withdraw 10% of the amount. They told me they could put it in the bargain sale corner. I felt very satisfied, knowing that somebody else could use the cupboard and that I did something good for the environment, otherwise I should have thrown the cupboard away.

Annas worst sales memory
I bought a toilet bag to be used on a trip the same week. I discovered that the zipper was broken, I returned at once to the shop. I was very surprised finding out that I could not return the toilet bag and get my money back. Instead they offered me to order a new sample. I told them that I needed it the same day but I had to wait 5 weeks. When I went to the store to pick it up, the new toilet bag was pink, the one I bought was black. When I told the sales woman that I didn’t like the colour, she had a break down and yelled at me in front of the other customers, - “ I knew you didn’t want it, what’s wrong with you. I can’t stand you any more, I will give you the money back to get rid of you”. Before this incident, I bought all my make up in this well known store but now I recommend all friends not to go there.

Let the past be the past. Leave also the future alone. Live now!
Kind Regards,

Susanne Sjölund
GM, Better Business World Wide