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Mystery Shopping Our services Improvement Programs News About us
Newsletter October 2009

Lets meet at the Stockholm
Chamber of Commerce!

Tuesday the 6th of October, Better Business World Wide will be a part of the Stockholm Chamber of Commerce expo. Come and meet us at 13.00-16.00 at the Chamber of Commerce, Västra Trädgårdsgatan, Stockholm. The expo is open for members and non-members. Free entrance.

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Follow our blog!

Don’t miss to read our blog with our own suberb service memories and other comments about Mystery Shopping.
www.mysteryshopping-blog.com

Better Business on Facebook!

We hope you wan’t to join us there.
www.facebook.com

Book release!

Finally it is here, “The book about Mystery Shopping” by Veronica Boxberg Karlsson. The book is written for companies, employees, union representatives, students, media, mystery shoppers and suppliers of mystery shopping services. The book covers all there is to know about mystery shopping and how to improve business by measuring management.



Read more about Veronicas new book at www.betterbusinessbooks.se

 

Planning a day conference in Stockholm?

We are looking for companies, going on a day conference in the Stockholm area during October/november 2009. The purpose is, for the demanded group, to evaluate the conference centre in different criteria. We are looking for a group of 10 people. For the trouble your company will have the conference for free for 10 people!

For more information, contact jennie@betterbusiness.se

 
 

Better Business Team

We would like to introduce you to our co-worker Christine Rydén. Christine has been working as a Project Manager at Better Business since 2003. Perhaps you have met Christine already, since she has held some of the information meetings for our new shoppers. Previously, Christine has been working as a Project Manager for focus groups at LUI/Temo och SIFO.

Christine remembers a Suberb Service occasion
I had bought a nail polish at Åhlens department store, when I got home I discovered that this nail polish where on sale – but I had payed the full price. I went back the next day. The staff took very good care of me, checked the receipt, gave me some money back and also I got a small bottle of perfume from Escada as an excuse!

Read more about our team

 
 

This is Suberb Service!

“When entering the shop, a salesman looks at me with a smile, asking me if I am finding what I am looking for. I give him a quite diffuse answer about a broken tumbler, and that I have seen an add for tumblers in this weeks advertisements bulletin from this shop. The salesman shows me to the right area in the shop while asking me questions about my needs. 30 minutes later I leave the shop with a smile. In one hand I keep a receipt on a better tumbler than in the bulletin, and in my other hand I have a thing to avoid vibrations from the tumbler. At home, I report my visit. A couple of hours, the staff at the shop receives a cake, reason? A mystery shopper has reported that he got superb service in this shop.”
From the C-essay “Mystery Shopping – anonymous observations from a customer perspective” by Maria Lövenström och Magdalena Rolke

Read more about Superb Service

 
 

You can't light a fire in someones heart before there is a fire in you own.
- Ralph Waldo Emerson

Kind regards,,

Susanne Sjölund
GM, Better Business World Wide

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© AB Better Business World Wide 2009
Visit our website www.betterbusiness.se
Better Business is a proud member
of the most important organizations
in our industry which has defined
ethical guidelines and standards
for Mystery Shopping.

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